Exchanges & Returns
EXCHANGES & RETURNS
Thank you for shopping www.shopaerialphysique.com! We will accept returns or exchanges on clothing items for up to 15 days from the date your order was received. Please follow the steps below to request a return/exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Books
- Gift cards
- Downloadable PDFs
TO COMPLETE A RETURN OR EXCHANGE
Please email info@shopaerialphysique.com, we will get back to you within 24 hours with a return/exchange form to include with your order.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aerialphysique.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (in a different size), send us an email to info@shopaerialphysique.com to obtain an exchange form and send your item to:
Aerial Physique Exchange Dept. - 4700 West Jefferson Blvd. Suite 107 Los Angeles, CA 90016
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Aerial Physique Return Dept - 4700 West Jefferson Blvd. Suite 107 Los Angeles, CA 90016
Shop Aerial Physique does not offer free return shipping. We recommend that you choose a shipping option that will allow you to track and ensure the products that you are returning. Shop Aerial Physique is not responsible for any return packages that are lost in transit to our warehouse.
All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied.
Refunds and exchanges may take up to 15 business days. You will be notified once your refund or exchange has been fully processed. All exchange orders are subject to product availability.